Refund policy
About payment methods
◯Credit card (shopify payments)
One-time payment only.
We accept VISA, Mastercard, American Express, and JCB.
*We may contact you if any of the following conditions apply.
・If payment authentication cannot be confirmed for the specified credit card.
If there is any defect in your order, etc.
◯Cash on delivery
If you select "Cash on Delivery", the following "Cash on Delivery Fee" will be charged in addition to the "Total Price" displayed on the screen. Please pay the total price plus the cash on delivery fee to the delivery person.
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For orders under 10,000 yen (tax included): 330 yen (tax included)
For amounts under 30,000 yen (tax included): 440 yen (tax included)
For amounts under 100,000 yen (tax included): 660 yen (tax included)
For amounts less than 300,000 yen (tax included): 1,100 yen (tax included)
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*Please note that the cash on delivery fee will not be displayed in the "Order Completion Email" or "Statement."
◯Amazon Pay
You can shop easily and safely using the shipping address and payment method registered to your Amazon account. *Please note that you will not receive Amazon points when shopping using Amazon Pay.
Payment deadline and period
Credit card/AmazonPay: Payment is processed in real time when you place an order. Regarding billing from your credit card company to you, please contact your credit card company directly as contract terms and closing dates may differ.
Returns and cancellations
Return period: With the exception of some products, returns are accepted within 7 days of receiving the product. After checking the following, please contact us using the inquiry form. We will guide you through the return procedure.
[Return Policy]
*All of the following must apply.
・Please contact us in advance to request a return (please contact us via the inquiry form)
・The product must be returned within 7 days of receiving the product.
・The product must be purchased from our online store
・It must not be a sale item
・It must not be a pre-order item
・The product must not have been exchanged once.
・The product must be deemed "unused" according to our standards.
*Please be aware that we will not be able to accept returns if any of the following examples are found.
*If you remove (cut) the tag
*If the exterior or accessories are lost or damaged
*If the item smells of perfume or tobacco
*If makeup such as foundation is attached
*If the item has been washed, cleaned, or altered
*If there is any rubbing when wearing accessories etc.
*If the product is deemed to have been used (please try on shoes indoors)
...or if it is determined that the product cannot be resold as a new product.
Refund Policy
Once we receive your item, we will process your refund within 7 business days using the following method. We will notify you by email once we have confirmed the arrival of your returned item and the refund process has been completed. *Please note that it may take up to 10 business days for your refund to be credited after processing.
・If you paid by credit card, the refund will be processed via the credit card company. Please contact your credit card company to inquire about the date and time of the refund.*Depending on the closing date of your credit card,There is a possibility that the card payment invoice and the negative transaction will overlap the end of the month.I am.
・If you paid with Amazon Pay, the refund will be processed by Amazon. You will be notified by email once the refund process is complete. (The refund process may take up to 24 hours.)
Return shipping fees
If you are returning the product for your own reasons, all shipping and bank transfer fees will be borne by you. Please note that if you return the product by cash on delivery, the return shipping fee will be deducted from the refund.The refund will be made minus the return shipping fee.
About exchanges
With the exception of some products, exchanges are possible within 7 days of receiving the product. (*Please note that we may not be able to accept your request depending on stock availability.) After checking the following, please contact us using the inquiry form. We will guide you through the exchange procedure.
[Exchange conditions]
*All of the following must apply.
・Prior contact is required (please contact us via the inquiry form)
・The product must be returned within 7 days of receiving the product.
・The product must be purchased from our online store
・It must not be a sale item
・It must not be a pre-order item
・The product must not have been exchanged once.
・The product must be deemed "unused" according to our standards.
*Please be aware that if any of the following examples are found, we will not be able to accept an exchange.
*If you remove (cut) the tag
*If the exterior or accessories are lost or damaged
*If the item smells of perfume or tobacco, etc.
*If makeup such as foundation is attached
*If the item has been washed, cleaned, or altered
*If there is any rubbing when wearing accessories etc.
*If the product is deemed to have been used (please try on shoes indoors)
...or if it is determined that the product cannot be resold as a new product.
Exchange shipping fees
In the case of an exchange due to customer convenience, all shipping costs will be borne by the customer. *We cannot accept returns sent cash on delivery, so please return the item "prepaid". *When we send the replacement product, we will also send it "cash on delivery". Please note.
Regarding defective products
If you receive a defective product or a product that is different from what you ordered, we will promptly exchange or refund the product. Please contact us via the inquiry form within 10 days of receiving the product, stating your name and order number. If you wish to return the product, we will inform you of the refund method, and if you wish to exchange the product, we will inform you of the exchange method. (※Shipping costs will be covered by us.) Please wait until then before returning the product.
*Please note that we cannot accept exchanges or returns in the following cases, even if the product is defective.
・Products that have been delivered more than 11 days ago
・Products with missing or damaged tags, accessories, packaging, etc.
- Used, altered, washed, or dry-cleaned items
・Products that have become smelly, dirty, or scratched while in the customer's possession
・Products purchased outside our online store, etc.