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Article: Delays in Delivery and Suspension of Delivery in Certain Areas Due to the Kumamoto Earthquake

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Delays in Delivery and Suspension of Delivery in Certain Areas Due to the Kumamoto Earthquake

We would like to express our heartfelt sympathy to all those affected by the Reiwa 8 Kumamoto Earthquake. We sincerely pray for the swift recovery and reconstruction of the affected areas.

Due to the impact of the current earthquake, Sagawa Express is experiencing delivery suspensions and delays, primarily in the Kyushu region. The status of packages shipped from our store is as follows.

■ Regions Experiencing Delivery Delays
Packages sent from anywhere in Japan to Kyushu

Please check the link below for the latest detailed delivery status.
Impact on Collection and Delivery Services Due to the Reiwa 8 Kumamoto Earthquake (as of August 5, 2026)

Free shipping on orders over ¥15,000 including tax

Ships within 3 business days

Returns/Exchanges

With the exception of some products, returns are accepted within 7 days of receiving the product.

Payment method

Credit card, cash on delivery